If you have any questions please contact our Customer Center
News & Content
Cancellation Insurance Plus
Get your ticket price* refunded if you are unable to travel, for any reason. The most complete cancellation coverage of the market!
Did you know that you won’t probably get your ticket price refunded if due to an unexpected incident, you are no longer able to travel once you have made the booking? Most fares are “restricted economy class”, this means that changes and cancellations are not permitted and that no matter the cause, the ticket won’t be refunded, not even due to force majeure.
Besides, even when refunds are allowed by the airline’s rules, the refund period will depend on internal processes of the airlines and this process can sometimes take time.
The cancellation Insurance Plus allows you to get the 85% of your ticket price within 15 days, if you need to cancel your trip, for any reason.
If once you have purchased the protection, you need to cancel your booking you must send us, at least 24 hours before the scheduled departure of the first flight of your booking, a written confirmation indicating that you have the insurance. This confirmation can be sent through this contact form or by fax at +34-91-754-5683.
Once we have received your cancellation request and the necessary documents, we will process your case and within 15 days you will receive the 85% (*) of your ticket price refunded (service fees, administrative fees, cost of service and complementary services are not included).
Bear in mind that the insurance covers the cancellation of the entire booking and that partial cancellations are not permitted.